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The alchemy of the soul begins with Soul Alchemy World.
SEVEN CHAKRAS: PURPOSE-DRIVEN EMOTIONAL HEALING
GET 20% OFF: SOULALCHEMY888
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REIKI ENERGY WALLPAPERS
Frequently asked questions
What is the difference between the Soul Alchemy World website and the SoulMatch system?
The official website (www.soulalchemyworld.com) is a platform for displaying products, releasing brand information, and processing orders. The SoulMatch system (www.soulmatch.tech) is an AI-powered shopping guide system that provides emotional analysis and crystal energy pairing recommendations, supporting online pre-order and deposit payments.
Can your wearable healing jewelry be resized?
Yes, our bracelets and rings come in various sizes. Please refer to the product page for more details.
Which devices are supported for digital products?
Our energy wallpapers and avatars are currently only supported on mobile devices. Please contact customer service if you need customization services for other devices.
Do these products really work?
The energy interpretation and healing effects of crystals are based on traditional knowledge and user data, but there is no scientific evidence to support their therapeutic effects. They are intended as auxiliary tools to help you explore and enhance your inner feelings, but should not replace professional medical services. However, many users have reported improvements in emotional stability, focus, and inner balance.
Where do you ship to?
No matter where you are, we’re happy to deliver to your location. All orders are shipped from our studio in China, and international shipping times may vary slightly by region. If you'd like to confirm shipping details for your country, just let us know—we're here to help!
How long does shipping take?
Shipping time depends on your location, typically 5–12 business days or more. Custom products may require additional preparation time.
Where do you ship from?
Our company based Hong Kong. We ship from warehouses in Asia or North America, depending on your location.
Can I change my address after placing an order?
If you need to change the address, please contact customer service within 12 hours of placing your order.
What should I do if I receive a damaged product?
Returns are only accepted for quality issues. If there is a quality problem, we will provide a return or exchange service.
Can your products be returned?
If you receive a damaged product, please contact customer service within 7 days of receiving the item. We will arrange for a replacement or refund.
How do you ensure the quality of your products?
All our products undergo strict quality checks to ensure they meet high standards. We work with reliable suppliers to ensure the authenticity of our healing products.
